Common questions
The things people most often want to know before they begin. If yours is not here, just ask.
What can my assistant take on?
Most of what fills your day: inbox and calendar, travel and meetings, research and reporting, vendor and stakeholder coordination, marketing and social, personal and family admin, and ad hoc projects. As a rule, if it can be delegated, it can be handled. You can see the full picture on the service page.
How quickly can we start?
We usually introduce your assistant in about ten business days. Your service begins the day you meet them, and you are not billed while we search.
Will I always work with the same assistant?
Yes. You have a consistent, dedicated assistant who learns how you work, supported by a team leader who oversees quality. If your assistant is ever unavailable, we make sure you are covered, so your support never stops.
What if my assistant is not the right fit?
Within the first fourteen days we will match a replacement at no extra cost, and we manage the handover so there is never a gap in your support.
Which timezones do you cover?
Wherever you are based, we cover your hours. Your assistant keeps an agreed daily window in your timezone for live work, while the rest of the work runs asynchronously.
How will we communicate?
Through your assistant's North & Hayes email and scheduled video calls, never personal chat apps, so there is always a clear, professional record of what was agreed.
How do you protect my privacy and security?
We work to a written standard: delegated access instead of shared passwords, isolated workspaces, multi-factor authentication, and confidentiality signed by name. You can read it in full on our security page.
How does pricing work?
One simple monthly fee, never hourly, starting from $1,750 a month. The exact figure depends on the scope of support you need, which we confirm together on a short call.
What if my needs change or grow?
The service flexes with you. If your priorities shift or you need more support, we simply adjust the scope together.
Can I cancel?
Yes. The service is month to month, with thirty days' notice. No long lock-in.